These units can be delivered as self-paced distance learning with facilitator support and workshop mode.
The completion time is flexible given the self-paced delivery mode and is dependent on the number of units undertaken.
Content is directly based on the skills inherent in a manager of a business unit.
DeakinPrime’s Professional Manager Program:
Ensure team effectiveness
This unit looks at the skills and abilities that good managers need to ensure an effective team.
Manage quality customer service
This unit provides hands-on learning to develop: evaluative and performance tools; recovery strategies; organisational planning to ensure customer needs are met and auditing; and benchmarking processes.
Manage personal priorities and professional development
This unit provides hands-on learning to develop: goal-setting and motivation tools; time management and organisational skills; personal and performance management skills; and an understanding of the different types of formal and informal learning and career management strategies to ensure a productive working life.
Manage people performance
This competency will demand that managers develop excellent interpersonal skills to guide and develop their team to peak performance, have skills in resolving interpersonal conflict, and be aware of the changing needs of the different generations that may be operating within a team.
Develop a workplace learning environment
This unit provides hands-on learning to develop: a learning environment within an organisation; an understanding of a learning culture; training and learning plans based on training needs analysis; recognition and performance strategies; coaching and mentoring strategies; and processes and evaluative tools.
Manage an information or knowledge management system
This unit not only focuses on managing knowledge and information systems but also on how organisations can build competitive advantage by ensuring that they have strategies in place to build human capital, an intangible asset.
Ensure a safe workplace
The theme throughout this unit is the moral, ethical and legal responsibilities regarding safety in the workplace. The major concepts are covered in this unit, including duty of care (both of employer and employee), risk assessment, the use of personal protective equipment, hazard control and identifying when a specialist is required to provide advice and assistance.
Manage operational plan
This unit seeks to make clear to participants the links between the various business goals—strategic, tactical and operational—as they relate to their organisation’s mission. Emphasis is on dealing with operational variances in output as well as managing employee performance. For this reason, this competency complements the ‘Manage people performance’ unit.
Facilitate continuous improvement
This unit provides hands-on learning to develop: an understanding of quality in relation to continuous improvement; recovery strategies; using incremental steps to assist with the quality process; auditing and benchmarking processes that measure progress; and an understanding of the importance of documenting the evaluation and record-keeping process.
Manage budgets and financial plans
This unit provides emphasis on planning and implementing financial management approaches. Importantly, there is a focus on how the team members are engaged in aspects of financial operations, and monitoring and controlling finances. Business acumen Increasingly, managers at all levels need a working mastery of relevant enterprise, financial and regulatory principles, practice and standards to ensure they can shape and control critical organisational performance and compliance drivers.