Demystifying 70:20:10 white paper
2 January 2012
This paper began as a conversation between colleagues about various learning and development (L&D) models used in building capabilities in the workplace. After some discussion of the 70:20:10 model it was agreed that we had seen little, if anything, in the literature about where it came from. We agreed that it would be interesting to do some research on the model and identify its origins. This informal conversation set us on a journey that has extended well beyond the original timeframe and the questions we began with.
The aim of this paper is to demystify the 70:20:10 model by addressing the uncertainty of its origin and by providing some practical examples of how it is being used in a range of organisations. It is envisaged that other organisational learning professionals will be interested in exploring the different views collected and presented in this paper including the interpretations, applications, challenges and benefits of using 70:20:10. Through both the learnings gathered from interviews and our own experience with 70:20:10, we provide some recommendations for effective practice and how 70:20:10 can be refined to suit the needs of individual organisations.
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