DeakinPrime is delighted to host the elearning breakfast for the Learning Industry Association of Victoria.
We would like to invite you to join us as we hear from renowned industry leader, Wayne Mott (OD Learning Manager, Telstra) about Telstra's innovative Retail Induction Program.
Changing the way retail induction is delivered: A Telstra case study The Telstra
Retail Induction Program (TRIP) is a next generation retail induction experience that aims to increase the sales and service competencies of new consultants by training them in a more efficient, engaging and meaningful way. Telstra achieved a 45% increase in customer advocacy, 35% improvement in speed to competency, 65% improvement in staff retention, over 70% reduction in costs associated in training a new starter and reduced training labour hours by 85% per year.
- Breathing through the challenges: 60% flexible workforce requiring 3 weeks classroom based training
- Designed an App that supports creative challenges and a sense of discovery rather than forced learning
Guest Speaker: Wayne Mott, OD Learning Manager, Telstra
Tuesday, 25th March 2014
7.30am – 9.00am
Level 3, 550 Bourke Street, Melbourne 3000
Free for members of the eLearning Industry Association | $30 for non-members
Not a member of the Association? Join for as little as $99 a year.